Enquiries About Results

In the first instance, please contact your Registered Exam Centre or our Company representative for all enquiries about exam results. Most issues can be resolved through this initial contact.

If you have already received your exam result and are dissatisfied with the outcome, our Company has a two-stage process to investigate examination results. The first stage is a review process for practical exams, and a re-mark request procedure for written exams. The second stage, where there is dissatisfaction following the outcome of a review or remark, is an appeal. To make a formal enquiry, please complete the Enquiries about Results form provided below and read our terms and conditions.

You must do this within 12 weeks of receiving the exam result.

You will need to provide contact details, details of the exam you are enquiring about, and indicate whether you would like to request:

• A clerical check

• A results review

• A re-mark

If you are a centre or teacher and wish to apply on behalf of a group of more than 5 candidates from the same exam session, please contact us at resultsreview@icceglobal.co.uk Our Post Results team will provide the fee calculation for this service.

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Clerical Check

Available for all exams.

Service: 

We will verify that the marks given have been correctly entered in our system and match the awarded result.

Fee:

The fee depends on the exam being reviewed - please refer to our current fee schedule.

Timescale:

Clerical checks will be resolved within 45 working days* from the receipt of your completed Enquiries about Results form and the correct payment.

Outcome:

Any identified errors will be corrected, and if a correction is made, the fee will be refunded.

 

Results Review

Available for performance-based exams with up to 5 candidates.

Service:

A reviewing examiner will be assigned to make an independent assessment of the performance. They will review all available evidence, including the original examination report, feedback from the original examiner, and any other relevant documentation. A clerical check will also be conducted. The reviewing examiner will create a report based on the comprehensive evidence.

Fee: 

The fee depends on the exam being reviewed - please refer to our current fee schedule.

Timescale We aim to complete the results review within 45 working days* from the receipt of payment and relevant supporting documents (e.g., examination report forms).

Outcome:

Following the review, the marks given may be adjusted up or down, or they may remain the same. If the marks change resulting in a higher band being awarded, a new certificate will be issued, and the fee for the results review service will be refunded.

 

Re-mark:

Available for written exams with up to 5 candidates.

Service: 

Exam scripts, submitted materials, and/or portfolios will be re-marked by a reviewing examiner, and the results will be confirmed. A clerical check will also be conducted.

Fee: 

The fee depends on the exam being re-marked - please refer to our current fee schedule.

Timescale:

We aim to complete the re-mark within 45 working days* from the receipt of fee payment.

Outcome: 

The marks given may be adjusted up or down, or they may remain the same. If the marks change resulting in a higher band being awarded, a new certificate will be produced, and the fee will be refunded. Please note that our Company does not provide feedback on individual candidate performance.

If a review or re-mark is or becomes particularly complex, and we require more than 45 days to investigate, we will notify you as soon as possible, explaining the reasons for the delay.

Payment You are not required to pay the fee until we request it. We will review your form and inform you of the amount to be paid and the payment method. Please refer to our current fee schedule. Kindly note that we are unable to initiate the review process without the necessary payment and relevant supporting documents.

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Appeals

If you are unsatisfied with the outcome of a results review or re-mark, you have the option to lodge an appeal. Please refer to our appeals page for further information.

Please fill out the Enquiries about Results form and submit your request for review, re-mark, or clerical check. We are committed to ensuring fairness and accuracy in our examination results and will handle your enquiry with utmost care.

*Please note that "working days" refer to Monday to Friday, excluding public holidays.